|Имя файла и его размер:||
|Описание:|| Shaun Fawcett is a Canadian-based writer, business consultant, journalist and publisher. Over the past 30 years he has worked in a wide variety of professional capacities in both the public and private sectors. He earned his M.B.A. in 1996 through the University of Ottawa’s Executive MBA Program.|
Business letters can be divided into two broad categories, based on the intended recipient: business-to-business letters and business-to-customer letters.
It is important to note that a lot of confusion exists as to what are true business letters and what are NOT business letters. For example, a "cover letter" for a resume or c.v. is NOT a business letter - it is a personal employment-related letter. On the other hand, a "cover letter" used to transmit a report or a legal document IS a business letter.
Letters that some people loosely define as business letters which are NOT business letters at all include: resume cover letters, personal character and job reference letters, complaint letters, letters to landlords, personal thank you letters, resignation letters, job inquiry and application letters; and other letters of a personal nature such as letters of apology, congratulations, invitation, and condolence, among others.
Business-to-business letters are letters that businesses send in "normal" business situations, including internal correspondence.
Business-to-customer letters are defined as typical letters that businesses send to their customers under normal operating circumstances.
The term "business" is used here in the broad sense to include any kind of enterprise, for-profit or non-profit, which activities focus on the creation and/or delivery of a good or service to customers. "Customer" refers to any recipient of a good or service delivered by a business, including internal customers.
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